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Please E-Mail
webmaster@regsoft.com
if you have any questions
or comments specifically
about our website. |
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Credit cards provide customers with a quick, easy and efficient way to conduct business, as opposed to sending registration codes and checks through
the slow mail process. Customers can be confident that RegSoft.com provides a secure environment for purchasing products with a credit card over the
internet. Click here to learn more about our Secure Purchasing
Environment.
RegSoft.com provides secure, encrypted transactions through its partnership with Thawte.com.
If a customer still feels uncomfortable using a credit card over the internet, he or she has several other options with RegSoft.com. Customers may order
with a credit card over the phone or fax, or they may order by personal check or money order through the mail. For details regarding
RegSoft.com's payment options, please click here.
Credit card fraud is always a worry, however RegSoft.com is always concerned with the safety and satisfaction of its customers. Should a customer
experience fraudulent use of a credit card as a result of shopping with RegSoft.com, the customer should immediately notify his or her credit card
company in accordance with its reporting rules and procedures. Most companies will either cover all of the fraudulent purchases or ask the customer
to be liable for a maximum of $50.
In the interest of our customers, should a RegSoft.com customer 's credit card company discover fraud during a RegSoft.com transaction, and hold that
customer liable for some portion of the unauthorized charges, RegSoft.com will reimburse the customer. RegSoft.com's reimbursement will cover a
maximum liability of $50 provided the purchase was made through RegSoft.com's secure server.
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RegSoft.com provides assistance to the customer in handling the purchase and registration of a product. For questions related to installation and
operation of the product, the customer should please contact the software publisher directly for resolution. The software vendor�s name should be
easily located near the appropriate product in the Product Directory at HotDownloads.com. If you are still unable to locate the contact information
for the vendor, please visit http://www.regsoft.com/cs and RegSoft.com will assist
you with locating the vendor contact information. For all other questions, customers should please first try our
Frequently Asked Questions.
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You can expect prompt, courteous, and professional service from us. If at any time you have any questions or comments for us, please let us know.
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You can reach RegSoft.com in a number of convenient ways:
- E-mail: By far the fastest and best way to contact us. We read our e-mail on a very active basis. Kindly send comments to our representative at sales@RegSoft.com.
- Mail: You may also reach us by sending a letter to:
RegSoft.com Inc.
9625 West 76th Street, Suite 150
Eden Prairie
MN 55344
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When order and payment details are received, RegSoft.com sends an email reply to the customer that acknowledges receipt of the order and payment
details. This message is usually sent within a few hours, and will confirm a customer's payment when it is approved. RegSoft.com's reply generally
includes a message from the product vendor with information about how to contact him/her directly.
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For purchase support, kindly contact sales@RegSoft.com.
For all other customer support related to the purchased product, customers should first please try to contact the
vendor of the specific product for technical support. The email address of the vendor should be on the copy of the registration/purchase form.
Therefore, customers should save a copy for their records. An email address should also be located in the "Read Me File" which accompanies
most software products and other applications. Please let us know at sales@RegSoft.com
if you have any difficulty reaching the vendor.
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- Email responses are handled within 2-4 hours typically, with a maximum of 24 hours.
- Phone calls are returned within 1 business day.
- Fax orders are filled within 12 hours of receipt as long as payment is received with the order.
- Mail orders are filled within 5 to 8 business days of receiving them.
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After we receive your online credit card order, it may take up to several hours to authorize your transaction. As soon as your charge is authorized,
you will receive an authorization e-mail with your Tracking ID# as well as instructions on how to obtain the full registered version the product you
ordered. It is important that the customer check his or her email to obtain the charge authorization and instructions. To view an actual example of
a post order message, please click here. In the unlikely event that your credit card is declined, you will receive an e-mail stating the reason. If you
do not receive any e-mail within 24 hours - there may be a problem with your order. In that case, kindly contact us by e-mail at
sales@RegSoft.com with your name, Tracking ID# and the approximate date and time of your order to
obtain the status of your order.
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